Booking Confirmation

A booking is considered confirmed once the required payment has been received and the booking has been confirmed by TripHubGo.

Some bookings may require advance payments to hotels, transport providers, activity operators or other suppliers.

Cancellation by the Traveller

If you need to cancel your trip, please contact TripHubGo as early as possible.

The applicable refund will depend on the cancellation date, supplier terms and expenses already incurred for your booking.

Refunds

Where a refund is applicable, TripHubGo will process the refundable amount after deducting applicable cancellation charges and non-refundable expenses.

Refund processing time may vary depending on the payment method and supplier processing timelines.

Non-Refundable Bookings

Certain services may be non-refundable or partially refundable after confirmation.

• Special hotel rates
• Advance hotel payments
• Certain transport bookings
• Permits and entry fees
• Activities and experiences
• Last-minute bookings

Last-Minute Cancellation

Cancellations made shortly before the scheduled departure may result in higher cancellation charges.

This is because suppliers may have already received payment or may no longer be able to resell the service.

No-Show

If a traveller does not arrive for a confirmed booking or does not use a booked service without prior cancellation, the booking may be treated as a no-show.

No-show bookings may be non-refundable, subject to applicable supplier terms.

Changes to Your Trip

If you want to change your travel dates, accommodation, transport or itinerary instead of cancelling, please contact us as early as possible.

Changes are subject to availability and supplier policies. Additional costs or amendment charges may apply.

Weather & Road Conditions

Travel in Northeast India can be affected by weather, road conditions, landslides, permits, security instructions and local restrictions.

Where possible, TripHubGo may suggest an alternative itinerary, date change or available travel option.

Cancellation by TripHubGo

In exceptional circumstances, TripHubGo may need to modify or cancel a trip due to severe weather, natural events, road closures, government restrictions, permit issues or safety concerns.

Available alternatives will be communicated to the traveller where possible.

Force Majeure

TripHubGo is not responsible for delays, cancellations or changes caused by circumstances beyond reasonable control.

• Severe weather
• Natural disasters
• Road closures
• Government restrictions
• Security restrictions
• Transportation disruptions

Supplier Cancellation Policies

Some bookings are governed by the cancellation conditions of hotels, transport providers, activity operators or other suppliers.

Where applicable, the relevant cancellation conditions will be communicated during the booking process.

Refund Processing

Once the refundable amount has been determined, TripHubGo will initiate the refund through the applicable payment method.

The time taken for the amount to reach the traveller may vary depending on the bank or payment provider.